Terms & Conditions
RETURNS & EXCHANGES
Returns are allowed within 15 days of receipt of purchase. You must notify us at email@example.com and receive an RMA#. When returning, please include the original packing slip and include a note that you would like to return it, and return to our company address on the item description page of the listing. Refund will be made within 7 business days after returned item is received. Depending on the reason for the return, a restocking fee may be applied. The suit must be in its original condition with tags attached. The Seller is not responsible for any missing or damaged package so we suggest you would use a method that would provide tracking and insurance options (e.g. USPS priority or UPS ground).
This Shipping Policy applies to the sorentosuits.com website, which is owned and operated by Sorento Men's Wear Inc. Before we get into specifics, let us be clear on our shipping "philosophy":
We want to get things to you as quickly as humanly possible.
• To keep things simple, we offer Flat Rate Shipping in the continental United States on all orders.
• For orders that exceed $250, we offer Free 3 Day Shipping in the continental United States. Orders must be received before 4 PM PST to qualify.
• We offer expedited shipping for additional shipping charges, we are not in business to "profit" from shipping; you are charged what we are charged.
Delivery Time is dependent on 2 factors:
1. "Availability". Every product detail's page will show a value similar to "Usually Ships in 2-3 days". It is also noted in the Shopping Cart and informs you of how quickly an item will be ready to ship out. For example, some items will ship within 24 hours, others in a couple days, while some may take as many as several weeks (especially custom products). The "Availability" value is an estimate. We do our best to ship items out as quickly as possible, so we often get orders out more quickly than is noted by the "Availability" timeframe, but please do not count on that.
2. The method of delivery - our Free shipping method is either USPS (commercial addresses) or USPS Delivery (residential addresses). USPS Express Saver takes 3 business days; 2nd Day Air is two business days, and there are several options for Overnight delivery based on the time of day to be delivered.
Additionally, please note that delivery time is also based on "business" days. For example, if you place an order on Sunday, it's impossible for us to ship an item the same day as all the shippers are closed.
We do not profit from shipping. Should you charge Rush shipping, or if we're shipping your order internationally, your shipping cost will be exactly the same as we are charged by whichever shipping company is used to deliver your package. Shipping costs are calculated on the website automatically during Checkout based on the weight of the items you are purchasing.
We process our orders daily but we still require 2 to 4 days handling time to process and ship the items to you. If you have not received tracking, simply email us at firstname.lastname@example.org and ask for a tracking number. Please include a Tracking Request in the subject line of your email.